Returns & Refunds
Returns & Refunds
We want you to be happy with your AURENORI purchase. If something is not right, please read the information below and contact us at support@aurenori.com.
Return Window
Return requests must be submitted within 30 days of the delivery date. Items must be unworn, unused, undamaged, and returned in their original packaging with proof of purchase.
Non-Returnable Items
The following items are not eligible for return unless defective or required by applicable law:
- Personalised or custom-made items
- Gift cards
- Items marked as final sale
How to Start a Return
- Email support@aurenori.com with your order number and reason for return.
- For damaged or incorrect items, please include clear photos.
- Wait for return instructions before sending anything back. We cannot accept returns sent without prior authorisation.
Return Shipping
Return shipping costs are the customer’s responsibility for change-of-mind returns. For items that are wrong, defective, or damaged on arrival, AURENORI will cover reasonable return shipping costs after review.
Original shipping fees are non-refundable unless required by applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are normally issued within 3–5 business days after the returned item has been inspected. After the refund is issued, your bank or payment provider may require additional time to post the funds to your account.
Refunds are issued to the original payment method used at checkout.
Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us at support@aurenori.com within 30 days of delivery with your order number and photos. We will arrange a resolution as quickly as possible.
Natural Stone Variation
Natural stones vary in colour, pattern, texture, and inclusions. These are characteristics of the material, not defects. Minor differences from product photos are normal and do not qualify as grounds for return.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights that may apply in your country or region.
For any questions about returns or refunds, please contact us at support@aurenori.com. We aim to respond within 1–2 business days.