Shipping & Delivery
Shipping & Delivery
At AURENORI, we aim to get your order to you as smoothly as possible. Please read the information below carefully before placing your order.
Order Processing
Orders are normally dispatched on the same day they are placed. Please note that same-day dispatch does not mean same-day delivery — your estimated delivery window begins from the date of dispatch. Processing may take longer during peak periods or public holidays.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Method & Delivery Estimate
We currently offer the following shipping option for all supported destinations:
- Standard Shipping (Free) — Estimated delivery: 3–7 business days after dispatch
Delivery times are estimates only and begin from the date of dispatch, not the date of order. Actual delivery may vary depending on your location, carrier capacity, and customs clearance.
Carriers
We select the most suitable carrier based on your delivery address, destination, service availability, and delivery efficiency. We generally prioritise FedEx and UPS, but may also use other trusted carriers when appropriate.
Shipping Destinations
We currently ship to the following countries and regions:
Australia · Austria · Belgium · Canada · Czech Republic · Denmark · Finland · France · Germany · Hong Kong SAR · Ireland · Israel · Italy · Malaysia · Netherlands · New Zealand · Norway · Poland · Portugal · Singapore · South Korea · Spain · Sweden · Switzerland · United Arab Emirates · United Kingdom · United States
If your country is not listed, please contact us at support@aurenori.com before placing an order.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to update after you receive this email.
If you have not received a shipping confirmation within 3 business days of placing your order, please contact us at support@aurenori.com.
Address Changes
If you need to update your shipping address, please contact us at support@aurenori.com as soon as possible after placing your order. We will do our best to accommodate changes, but we cannot guarantee updates once an order has been dispatched.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the order total or shipping fee charged by AURENORI.
We are unable to predict or control customs processing times or fees. For guidance on applicable charges, please contact your local customs authority before placing your order.
Carrier & Customs Delays
While we strive to dispatch orders promptly, delays may occasionally occur due to high carrier volumes, adverse weather, public holidays, or customs inspections. These circumstances are outside our control. We appreciate your patience and will assist you in tracking your order wherever possible.
Lost or Missing Parcels
If your tracking shows no movement for an extended period, please contact us at support@aurenori.com with your order number and we will assist with a carrier investigation.
If your tracking shows delivered but you have not received your parcel, please first:
- Check with household members, neighbours, and building management.
- Contact your carrier directly with your tracking number.
- Email us at support@aurenori.com with your order number and tracking details.
We will assist with the investigation. Please note that a replacement or refund is not automatic until the delivery issue has been verified — carrier investigations may take several business days to complete.
If a parcel is confirmed lost by the carrier following investigation, AURENORI will offer either a replacement shipment or a full refund.
Refused or Unclaimed Parcels
If a parcel is refused at delivery or returned to us as unclaimed, any re-shipping costs will be the responsibility of the customer. Original shipping fees are non-refundable. Please ensure your delivery address and contact details are correct at checkout.
For any shipping enquiries, please contact us at support@aurenori.com. We aim to respond within 1–2 business days.