Terms of service

TERMS OF SERVICE

Last updated: August 2026

OVERVIEW

This website is operated by FLEXIGRIP LIMITED, trading as AURENORI. Throughout the site, the terms "we", "us" and "our" refer to AURENORI. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses or any code of a destructive nature.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. We may, without prior notice, change the services, stop providing the services, or create usage limits for the services.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

SECTION 4 – PRODUCTS AND PRICING

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We shall not be liable to you or any third party for any modification, suspension or discontinuance of products or pricing.

We have made every effort to display the colours and images of our products accurately. We cannot guarantee that your device's display will be accurate. Natural stone products may vary in colour, pattern, and texture — this is a characteristic of the material, not a defect.

SECTION 5 – ORDER ACCEPTANCE

We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in product or pricing information, or concerns identified by our fraud detection systems. If your order is cancelled after payment, we will issue a full refund.

SECTION 6 – PAYMENT

We accept payment methods as displayed at checkout. By submitting your payment information, you confirm that you are authorised to use the payment method provided.

SECTION 7 – SHIPPING AND DELIVERY

Shipping and delivery terms are set out in our Shipping & Delivery page. Delivery times are estimates only. We are not responsible for delays caused by carriers, customs authorities, or circumstances outside our control.

SECTION 8 – RETURNS AND REFUNDS

Our return and refund policy is set out in our Returns & Refunds page. Nothing in these terms limits any mandatory consumer rights that may apply in your country or region.

SECTION 9 – INTELLECTUAL PROPERTY

All content on this site — including text, images, logos, and design — is the property of AURENORI or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

SECTION 10 – THIRD-PARTY SERVICES

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Certain content, products and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials.

SECTION 11 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations or laws, to infringe upon intellectual property rights, to harass or discriminate, or to submit false or misleading information.

SECTION 12 – DISCLAIMER OF WARRANTIES

Our service and all products are provided "as is" without any representation, warranties or conditions of any kind, either express or implied.

SECTION 13 – LIMITATION OF LIABILITY

In no case shall AURENORI be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

SECTION 14 – GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Hong Kong SAR.

SECTION 15 – CHANGES TO TERMS

We reserve the right to update, change or replace any part of these Terms of Service at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

SECTION 16 – CONTACT

Questions about the Terms of Service should be sent to: support@aurenori.com